Posts Tagged ‘ Contacts ’

Lists, Lists, Lists – Contact management gone awry?

August 10, 2011
By
Lists, Lists, Lists – Contact management gone awry?

We all know about lists, right? We are on them, we make them, we print them, we send them, we build them…I could go on, but in the context of our Contact Management or CRM system what are lists, why do we need them and most importantly how do we know they are accurate? Cause or effect? In the context of this article, when I refer to a list I mean a list of individuals or organizations and typically some related information like their contact details, what they do, the products they sell, the color of their hair or...

Read more »

Contact Management – Why do we all find it so difficult?

March 17, 2010
By

Getting the office, or even your personal contact list under control and keeping it that way is a daunting and sometimes apparently hopeless task. The techniques described in this article can be applied to small business and large organizations alike to help begin the complex task of developing a trusted resource, which forms the core of a Knowledge Based CRM solution, regardless of the technology solution being used. I’ve had about 30 years experience in Business Process Improvement, Marketing, Business Development, Regional Industry Development and Client Relationship Management (CRM), it’s been my belief that  CRM is the core of...

Read more »

Search

Podcasts – Listen now:

Regional Business Talk Radio
Blubrry player!
Lifestyle Business Stories
Coming Soon!