Next Generation Loyalty – Part One

Excavating the Sources of Next Generation Loyalty Marketers have an overly optimistic perspective on customer loyalty and their implementations of customer loyalty programs. The reality is that very few customers are loyal and much of what we speak of …

How to Scale Your Culture

GUEST POST from Arlen Meyers Facebook, Apple, Boeing, McDonald’s and Starbucks are not the only high profile companies that have lost their way as they just got bigger and bigger. Experts and pundits will offer many reasons, some organizational a…

The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to Nearly 100 Tools for Improving Quality and Speed

Vital tools for implementing Lean Six Sigma--what they are, how they work, and which to use The Lean Six Sigma Pocket Toolbook is today's most complete and results-based reference to the tools and concepts needed to understand, implement, and leverage Lean Six Sigma. The only guide that groups tools by purpose and use, this hands-on reference provides: Analyses of nearly 100 tools and methodologies--from DMAIC and Pull Systems to Control Charts and Pareto Charts Detailed explanations of each tool to help you know how, when, and why to use it for maximum efficacy Sections for each tool explaining how to create it, how to interpret what you find, and expert tips Lean Six Sigma is today's leading technique to maximize production efficiency and maintain control over each step in the managerial process. With The Lean Six Sigma Pocket Toolbook, you'll discover how to propel your organization to new levels of competitive success--one tool at a time.

Primarily an instructional manual for the DMAIC method, the Lean Six Sigma Pocket Toolbok is not a book that is going to add any knowledge to an experienced quality resource as many reviews state, but it is a very good tool for teaching new CPI resources. It’s a great book to hand out to every […]

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