by Braden Kelley In my previous article What’s Next – Through the Looking Glass we explored the notion that time is not linear and this is a key part of the FutureHacking™ mindset. To paraphrase, we get to the future not in a straight line, but …
GUEST POST from Geoffrey A. Moore Downturns are wake-up calls. They ask us to sharpen our focus and be more disciplined in our allocation of resources. It’s a tough-love regimen that can make our enterprises more healthy as long as we commit to the pro…
by Braden Kelley There is probably nothing more important to the ongoing success of a business than a consistently excellent customer experience. How many brands are you loyal to that provide a bad customer experience? Customer Experience (CX) is more …
GUEST POST from Mike Shipulski Clean-sheet designs are fun, right up until they don’t launch. When you feel the urge to do a clean-sheet design, go home early. When you don’t know how to make it better, make it worse and do the opposite. Without trying…
On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within L…
Former VP Of Amazon Preaches a Frictionless Experience GUEST POST from Shep Hyken Customers hate friction. They want easy, no hassle, low/no effort experiences. In short, they want convenience. Our 2022 customer experience research findings confirm: 70…
Thanksgiving Day has evolved over the years as an important holiday. It is not just about feasting and merrymaking. The tradition of Thanksgiving dinner teaches us to appreciate the finer things in life. It is about showing one’s gratitude for the bles…
Australian food and beverages wowed the crowd at the 2022 Private Label Trade Show in Chicago.
How Leadership Fundamentals Benefit Everyone GUEST POST from Douglas Ferguson Effective facilitation isn’t limited to the inner workings of staff meetings. True facilitation goes beyond simply setting an agenda: it’s a mindset, framework, and way of be…
Wow! Exciting news! From now until November 30, 2022 you can get a 55% discount on my latest best-selling book Charting Change – plus FREE shipping! You must go to SpringerLink for this Cyber Sale: The offer is valid until November 30, 2022 Pleas…
