One of the core goals of the Lean improvement methodology is the reduction of any material, effort, or expense that does not ultimately add value to the customer. Practitioners have identified seven distinct types of waste and d…
GUEST POST from Mike Shipulski When times are stressful, it’s more difficult to be effective and skillful in our interactions with others. Here are some thoughts that could help. Decide how you want to respond, and then respond accordingly. Before you …
On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within L…
Some editors are failed writers, but so are most writers.
T.S. Eliot
From Writer Unboxed: Rachel Toalson is an especially prolific poet, essayist, and award-winning author of picture books and of middle grade and young adult fiction. Lest you think writing books for young humans means toning down reality, Rachel has mastered the art of hard topics — how to convey them, how to guide a young mind … Read more
GUEST POST from Art Inteligencia Prescience is the ability to foresee or predict the future with accuracy. Although it may be perceived as a supernatural power, prescience is actually a skill that can be cultivated through practice and dedication. Here…
From Helping Writers Become Authors: Making a return to writing after a long time away can feel overwhelming or even bewildering. Depending on the reasons for your break, you may be confronting a wide array of emotions—everything from anticipation and excitement to trepidation and confusion. If you find yourself worried or uncertain about how to … Read more
At the outset of 2023, concerns about economic conditions and a possible worsening recession are top of mind for most business leaders. Interest rate increases, GDP shrinking, and rising inflation alongside low unemployment rates hav…
GUEST POST from Shep Hyken In a bold move to cut costs, Frontier Airlines announced that it would no longer offer human-to-human customer support. As a customer service expert, I was surprised at this move. I have waited to see the fallout, if any, and…
Drum roll please… At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. We also publish a weekly Top 5 as part of our FREE email newsletter. …
