Getting the office, or even your personal contact list under control and keeping it that way is a daunting and sometimes apparently hopeless task. The techniques described in this article can be applied to small business and large organizations alike to help begin the complex task of developing a trusted resource, which forms the core of a Knowledge Based CRM solution, regardless of the technology solution being used. I’ve had about 30 years experience in Business Process Improvement, Marketing, Business Development, Regional Industry Development and Client Relationship Management (CRM), it’s been my belief that  CRM is the core of most…

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