GUEST POST from Robyn Bolton On August 27, Pumpkin Spice season began. It was the earliest ever launch of Starbucks’ Pumpkin Spice Latte and it kicked off a season in which everything from Cheerios to protein powder to dog shampoo promises the nostalgi…
You get what you measure, so make sure you’re tracking the right things. GUEST POST from Soren Kaplan I’ve seen a lot of organizations create strategies, programs, and projects focused on optimizing operations, streamlining processes, and d…
GUEST POST from Robyn Bolton Being the smart innovator (and businessperson) you are, you know it’s important to talk to customers. You also know it’s important to listen to them. It’s also important to ignore your customers. (Sometimes) Customers will …
Drum roll please… At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. We also publish a weekly Top 5 as part of our FREE email newsletter. …
GUEST POST from Robyn Bolton In the Before Times, we attended conferences to learn, make connections, and promote ourselves and our businesses. Then COVID hit, and conferences became virtual. Although that made them easier to attend, it also made the…
GUEST POST from Robyn Bolton Q: How might we brainstorm new ideas to serve our customers better? A: Have a brainstorming session that starts with “How Might We help customers [Job to be Done/problem]?” If only it were that simple. How Might…
Recently I had the opportunity to interview Whynde Kuehn, author of the new book Strategy to Reality. Whynde Kuehn is the Founder and Managing Director of S2E Transformation. Whynde is a recognized global thought leader and a long-time pioneer, practit…
GUEST POST from Robyn Bolton Several months ago, a colleague sent me a link to Roger Martin’s latest article, “The Presumption of Guilt: The Hidden Logical Barrier to Innovation.” Even though the article was authored by one of the preeminent thinkers …
GUEST POST from Robyn Bolton “We need to be more innovative.” How many times have you said or heard that? It’s how most innovation efforts start. It’s a statement that reflects leaders’ genuine desire to return to the “good ol’ …
GUEST POST from Robyn Bolton You have, no doubt, seen the design squiggle. The ubiquitous scribble is all loopy and knotty in the beginning until it finally sorts itself into a straight line by the end. It illustrates the design process – “the journey …
