GUEST POST from Mike Shipulski Trust is the most important element in business. It’s not organizational authority, it’s not alignment, it’s not execution, it’s not best practices, it’s not competitive advantage and it’s not intellectual property. It’s …
On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within…
A selection of highlighted blog posts from Lean bloggers from the month of March 2023. You can also view the previous monthly Lean Roundups here. Author Interview with Jim Benson- Katie Anderson talks with Jim Benson regarding his…
Why It’s Bad News and Good News for Corporate Innovation GUEST POST from Robyn Bolton Last week, as news of Silicon Valley Bank’s losses and eventual collapse, took over the news cycle, attention understandably turned to the devastating impact on…
For my Facebook fans you already know about this great feature. But for those of you that are not connected to A Lean Journey on Facebook or Twitter I post daily a feature I call Lean Tips. It is meant to be advice, things I learned from experien…
by Braden Kelley What Customer Experience Really Is Customer experience (CX) is an essential part of any organization’s success. CX is much more than the level of customer service a company provides. CX is the totality of a customer’s interactions with…
GUEST POST from Mike Shipulski Your core business, the long-standing business that has made you what you are, is both your greatest strength and your greatest weakness. The Core generates the revenue, but it also starves fledgling businesses, so they n…
GUEST POST from Shep Hyken No matter what business we’re in, our storefront better be located at the intersection of Extraordinary Drive and Innovation Way. Of course, I am speaking figuratively. But, I’ve literally taken a photo at this real intersect…
A CEO Checklist GUEST POST from Teresa Spangler “Trends are only useful when we look at them through multiple lenses as we gaze across all six time zones. We must think of trends as signposts that can illuminate the conditions we will likely enco…
GUEST POST from Janet Sernack In our recent blog, we explored how our focus and attention have been stolen, and how our ability to pay attention is collapsing and described why we need to be intentional in reclaiming it. Yet, many of us are constantly …
