Toyota Chairman Fujio Cho gave a brilliantly simple description of what to do on a Gemba walk. “Go see, ask why, show respect,” he said. That’s it in a nutshell.
During a Gemba walk, supervisors and leaders go to the place where work is done …
Which One is Yours? GUEST POST from Robyn Bolton You know that innovation is something new that creates value. (But not too new) Sometimes the value can be hard to describe, let alone quantify. You know that, ultimately, the value needs to be financial…
GUEST POST from Greg Satell When the physicist Richard Feynman took the podium to give the commencement speech at CalTech in 1974, he told the strange story of cargo cults. In certain islands in the South Pacific, he explained, tribal societies had see…
A selection of highlighted blog posts from Lean bloggers from the month of February 2022. You can also view the previous monthly Lean Roundups here. When You’re Convinced You’re Right, You’ve Lost Your Ability to Learn – Pascal Dennis says…
The Importance of Community in Marketing Exclusive Interview with Mark Schaefer Conventional marketing wisdom says that communities are a great way to connect with your target audience in an engaging and meaningful way. Typical justifications for build…
by Braden Kelley Recently Forbes and HundredX partnered together to produce a list for three hundred (300) customer experience all-stars utilizing an extensive online survey over the course of 2022, gathering 3.7+ million ratings of more than 2,220 uni…
GUEST POST from David Burkus As the world grows increasingly more complex, so will its challenges—both globally and for any given organization. To solve bigger and more complex problems, you need a bigger and more complex team. And to do that, you will…
On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within L…
How to promote risk awareness and prevention
The influence of culture significantly impacts employee behaviors and attitudes about workplace safety and health. Like all other aspects of culture, success depends on leadership from the top. For…
GUEST POST from Shep Hyken Do your customers trust you? Are you sure? According to PwC’s 2022 Consumer Intelligence Series Survey on Trust, 87% of executives think customers highly trust their companies, but only about 30% of customers do. That’s a 57%…
