Drum roll please… At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. We also publish a weekly Top 5 as part of our FREE email newsletter. …
by Braden Kelley There is probably nothing more important to the ongoing success of a business than a consistently excellent customer experience. How many brands are you loyal to that provide a bad customer experience? Customer Experience (CX) is more …
Former VP Of Amazon Preaches a Frictionless Experience GUEST POST from Shep Hyken Customers hate friction. They want easy, no hassle, low/no effort experiences. In short, they want convenience. Our 2022 customer experience research findings confirm: 70…
GUEST POST from Shep Hyken Part of what fuels a good customer experience is the content experience. That’s where companies and brands serve up content in numerous ways, which could include (but is not limited to) articles, blogs, text messages, newslet…
GUEST POST from Shep Hyken NICE isn’t just the right way to treat people. It’s the name of a software company that specializes in helping businesses improve their customer and agent experience. NICE has analyzed billions of customer interactions to bet…
Drum roll please… At the beginning of each month we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. We also publish a weekly Top 5 as part of our FREE email newsletter. D…
GUEST POST from Shep Hyken E-commerce hasn’t killed retail—it’s just transformed it. For years we’ve been hearing that retail is dead, and the rash of store closures in cities across the country would seem to confirm the trend. The local mall no longer…
GUEST POST from Shep Hyken What brands do you trust the most? And why? There are certain products and companies that seem to own the trust of their customers. It stems from product quality, reliability, managing expectations, good customer service and,…
GUEST POST from Robyn Bolton Most of my advice to leaders who want to use innovation to grow their businesses boils down to two things*: Talk (and listen) to customers Do something But what if you don’t want to talk to customers? After all, talking to …
GUEST POST from Shep Hyken With the current recession, employment issues and supply chain problems, companies and brands are struggling to provide the same experience they have in the past. Regardless of the cause, companies don’t have the budgets they…
