GUEST POST from Douglas Ferguson Leading a design thinking workshop can completely transform your company for the better. According to the 71% of brands that champion design thinking, making a shift to a design-centered mindset will dramatically improv…
HCL Digital & Analytics Customer Experience (CX) Strategy practice lead Danyel Lagow recently published a new white paper titled: 5 Practical Strategies to Boost Your CX Success “Driving a seamless customer experience alongside fundamental b…
We’re about two months into the re-birth and re-branding of Blogging Innovation as Human-Centered Change and Innovation. At the same time I brought my multiple author blog back to life, I also created a weekly newsletter to bring all of … C…
Too often we speak about Innovation, Customer Experience, Digital Transformation, Employee Experience and Organizational Change as very distinct and separate things. But is this the right approach? Those of you who have read both my first book Stoking …
