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Jeff, The Aussie American

Jeff Porter Expat Australian living and working in the United States
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Home»Archives»+CPIbok»Customer Experience

What You Need to Know Before Leading a Design Thinking Workshop

By Syndicated on February 18, 2022   Customer Experience, Leadership, Syndicated News  

GUEST POST from Douglas Ferguson Leading a design thinking workshop can completely transform your company for the better. According to the 71% of brands that champion design thinking, making a shift to a design-centered mindset will dramatically improv…

Free Customer Experience Maturity Assessment

By Syndicated on November 10, 2021   Customer Experience, Syndicated News  

HCL Digital & Analytics Customer Experience (CX) Strategy practice lead Danyel Lagow recently published a new white paper titled: 5 Practical Strategies to Boost Your CX Success “Driving a seamless customer experience alongside fundamental b…

Announcing Human-Centered Change & Innovation Weekly

By Syndicated on October 30, 2021   Change, Customer Experience, Syndicated News  

We’re about two months into the re-birth and re-branding of Blogging Innovation as Human-Centered Change and Innovation. At the same time I brought my multiple author blog back to life, I also created a weekly newsletter to bring all of … C…

Don’t Forget to Innovate the Customer Experience

By Syndicated on September 21, 2021   Change, Customer Experience, Syndicated News  

Too often we speak about Innovation, Customer Experience, Digital Transformation, Employee Experience and Organizational Change as very distinct and separate things. But is this the right approach? Those of you who have read both my first book Stoking …

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