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The Reluctant Mentor

– A book by Lew Sauder and Jeff Porter In this fictional account of Stewart  Bicycle Manufacturing, Sauder and Porter explore the…

Syndicated Article

The History of PDSA, PDCA, and Dr. Deming

The History of PDSA, PDCA, and Dr. Deming

PDCA, or “Plan Do Check Act”, is perhaps one of the most well-known concepts in lean and continuous improvement. Not the most understood, but well known about. Anything this ubiquitous and broad is with understanding its historical use and origins. I love diving into histories like this; read economics and The post The History of PDSA, PDCA, and Dr. Deming appeared first on JFlinch.…

One Question That Will Change How You Think About Strategy

The easiest strategic choice is to just keep doing what you’re doing. Stay the course. And sometimes that’s also the right choice, but when it is the wrong choice, it often sneaks up on you. By the time a current or future competitor makes you irrelevant, it is likely too The post One Question That Will Change How You Think About Strategy appeared first on JFlinch.…

+Books

The Reluctant Mentor

The Reluctant Mentor

– A book by Lew Sauder and Jeff Porter In this fictional account of Stewart  Bicycle Manufacturing, Sauder and Porter explore the working relationship between a successful baby boomer…

My Books

  • Strategy
  • Quality
  • Continuous Improvement
  • Project Management
  • Customer Experience

Four Things You Need to Succeed in The Good Place

Six Simple Growth Hacks for Startups

3 Ways to Get Customer Insights without Talking to Customers

Quality Excellence: Going Above and Beyond

Lean 101: An Introduction to Lean Manufacturing

What is Lean Project Management? Principles & Benefits

Lean Roundup #160 – September 2022

Policy Deployment: Examples, Techniques, and Tools

Lean Tips Edition #193 (#3106 – #3120)

Four Things You Need to Succeed in The Good Place

You Can’t Innovate Without This One Thing

Three Ways Technology Improves the Retail Customer Experience

4 Ways to Create Trust with Your Customers

3 Ways to Get Customer Insights without Talking to Customers

How to Create an Amazing Customer Experience on a Budget

Australia

Leadership

Four Things You Need to Succeed in The Good Place

GUEST POST from Robyn Bolton You have, no doubt, seen the design squiggle. The ubiquitous scribble is all loopy and knotty in the beginning until it finally sorts itself into a straight line by the end. It illustrates the design process – “the journey ...…

How is the Lean Methodology Practiced in Healthcare?

Lean

What is Lean Project Management? Principles & Benefits

Lean project management is the application of Lean manufacturing principles to the discipline of project management. While most of the ideas germinated at Toyota in the 1940s, they have widespread utility across every industry and for organiza...…

How is the Lean Methodology Practiced in Healthcare?

Decision Making

Reversible versus Irreversible Decisions

GUEST POST from Farnham Street We often think that collecting as much information as possible will help us make the best decisions. Sometimes that’s true, but sometimes it hamstrings our progress. Other times it can be flat out dangerous. *** Many of t...…

No Regret Decisions: The First Steps of Leading through Hyper-Change

Management

Four Things You Need to Succeed in The Good Place

GUEST POST from Robyn Bolton You have, no doubt, seen the design squiggle. The ubiquitous scribble is all loopy and knotty in the beginning until it finally sorts itself into a straight line by the end. It illustrates the design process – “the journey ...…

6 Ways to Create Trust with Your Employees

Process

Four Things You Need to Succeed in The Good Place

GUEST POST from Robyn Bolton You have, no doubt, seen the design squiggle. The ubiquitous scribble is all loopy and knotty in the beginning until it finally sorts itself into a straight line by the end. It illustrates the design process – “the journey ...…

Process Keepers Hold the Keys to Change

Reading List