Blog

The Reluctant Mentor

– A book by Lew Sauder and Jeff Porter In this fictional account of Stewart  Bicycle Manufacturing, Sauder and Porter explore the…

Syndicated Article

The History of PDSA, PDCA, and Dr. Deming

The History of PDSA, PDCA, and Dr. Deming

PDCA, or “Plan Do Check Act”, is perhaps one of the most well-known concepts in lean and continuous improvement. Not the most understood, but well known about. Anything this ubiquitous and broad is with understanding its historical use and origins. I love diving into histories like this; read economics and The post The History of PDSA, PDCA, and Dr. Deming appeared first on JFlinch.…

One Question That Will Change How You Think About Strategy

The easiest strategic choice is to just keep doing what you’re doing. Stay the course. And sometimes that’s also the right choice, but when it is the wrong choice, it often sneaks up on you. By the time a current or future competitor makes you irrelevant, it is likely too The post One Question That Will Change How You Think About Strategy appeared first on JFlinch.…

+Books

The Reluctant Mentor

The Reluctant Mentor

– A book by Lew Sauder and Jeff Porter In this fictional account of Stewart  Bicycle Manufacturing, Sauder and Porter explore the working relationship between a successful baby boomer…

My Books

  • Strategy
  • Quality
  • Continuous Improvement
  • Project Management
  • Customer Experience

The Resilience Conundrum

Strategy: Sharpening Your Focus

Surfacing Your Hidden Assumptions

Chance to Help Make Futurism and Foresight Accessible

Lean 101: An Introduction to Lean Manufacturing

Lean Quote: A Boss vs A Leader

Continuous Improvement vs. Lean Six Sigma

Speaking at the Northeast Lean Conference

Continuous Improvement Methodologies – A Brief Overview

Cost Performance Index (CPI) for PMP Exam Preparation

How Much does a PMP Certification Cost?

PMP Certification Salary

7 Tips for Creating a Great Content Experience

Marriott’s Approach to Customer Service

Three Lessons for Creating Better Customer Experiences

Australia

Leadership

Continuous Improvement vs. Lean Six Sigma

We are in a fortunate position to have the opportunity to chat with business leaders across the spectrum about the challenges and opportunities they face. Most conversations involve employee engagement, operational excellence, and customer sat...…

Empathy: The Currency of Human Connection and Innovation

Lean

Continuous Improvement vs. Lean Six Sigma

We are in a fortunate position to have the opportunity to chat with business leaders across the spectrum about the challenges and opportunities they face. Most conversations involve employee engagement, operational excellence, and customer sat...…

Continuous Improvement Methodologies – A Brief Overview

Decision Making

Reversible versus Irreversible Decisions

GUEST POST from Farnham Street We often think that collecting as much information as possible will help us make the best decisions. Sometimes that’s true, but sometimes it hamstrings our progress. Other times it can be flat out dangerous. *** Many of t...…

No Regret Decisions: The First Steps of Leading through Hyper-Change

Management

Importance and Ethos of Empathy in Business

GUEST POST from Douglas Ferguson Why is empathy important in business? The reality is that though empathy focuses on identifying others’ emotions and connecting with your team in the workplace, true empathy has powerful results for every facet of an or...…

Cultivate Innovation by Managing with Empathy

Process

Creating Innovation with Hardcore Soft Skills

Recently I had the opportunity to speak with Yadira Caro on the Hardcore Soft Skills Podcast. In the episode I define what innovation really is, how people, process and technology come together to create innovation and where people go wrong. … Co...…

The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to Nearly 100 Tools for Improving Quality and Speed

Reading List