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The Reluctant Mentor

– A book by Lew Sauder and Jeff Porter In this fictional account of Stewart  Bicycle Manufacturing, Sauder and Porter explore the…

Syndicated Article

The History of PDSA, PDCA, and Dr. Deming

The History of PDSA, PDCA, and Dr. Deming

PDCA, or “Plan Do Check Act”, is perhaps one of the most well-known concepts in lean and continuous improvement. Not the most understood, but well known about. Anything this ubiquitous and broad is with understanding its historical use and origins. I love diving into histories like this; read economics and The post The History of PDSA, PDCA, and Dr. Deming appeared first on JFlinch.…

One Question That Will Change How You Think About Strategy

The easiest strategic choice is to just keep doing what you’re doing. Stay the course. And sometimes that’s also the right choice, but when it is the wrong choice, it often sneaks up on you. By the time a current or future competitor makes you irrelevant, it is likely too The post One Question That Will Change How You Think About Strategy appeared first on JFlinch.…

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The Reluctant Mentor

The Reluctant Mentor

– A book by Lew Sauder and Jeff Porter In this fictional account of Stewart  Bicycle Manufacturing, Sauder and Porter explore the working relationship between a successful baby boomer…

My Books

  • Strategy
  • Quality
  • Continuous Improvement
  • Project Management
  • Customer Experience

The Life of a Corporate Innovator

The AI Apocalypse is Here

5 Ways to Ensure Team Alignment

The Impact of AI on Human Civilization

Where Continuous Quality Improvement Strategies Go Wrong

Quality Excellence: Going Above and Beyond

7 Must-Try Employee Engagement Tips for a Positive Workplace

Kaizen Event Planning in 7 Simple Steps

3 Ways Leaders Can Prevent Stress and Burnout

Lean Quote: Luck Is When Preparation Meets Opportunity

The Life of a Corporate Innovator

The AI Apocalypse is Here

There are Only 3 Reasons to Innovate

Ten Reasons You Must Deliver Amazing Customer Experiences

Top 5 CX Strategies, Objectives, and Challenges

Top 20 Customer Experience All-Stars of 2022

Rise of the Chief Trust Officer

Australia

Leadership

Navigating the Future to Ensure Long-Term Success

A CEO Checklist GUEST POST from Teresa Spangler “Trends are only useful when we look at them through multiple lenses as we gaze across all six time zones. We must think of trends as signposts that can illuminate the conditions we will likely enco...…

Take Charge of Your Mind to Reclaim Your Potential

Lean

An Introduction to Process Control Charts

Donald J. Wheeler, Ph.D. is a world-renowned expert in continuous improvement. He's worked with W. Edwards Deming and wrote the classic book Understanding Variation.  Wheeler once wrote and said, "Statistical Process Control is, at its h...…

How Lean Healthcare Management Can Elevate Patient Care

Decision Making

Reversible versus Irreversible Decisions

GUEST POST from Farnham Street We often think that collecting as much information as possible will help us make the best decisions. Sometimes that’s true, but sometimes it hamstrings our progress. Other times it can be flat out dangerous. *** Many of t...…

No Regret Decisions: The First Steps of Leading through Hyper-Change

Management

The AI Apocalypse is Here

3 Reasons You Should Celebrate! GUEST POST from Robyn Bolton Whelp, the apocalypse is upon us. Again. This time the end of the world is brought to you by AI. How else do you explain the unending stream of headlines declaring that AI will eliminate jobs...…

There are Only 3 Reasons to Innovate

Process

99.7% of Innovation Processes Miss These 3 Essential Steps

GUEST POST from Robyn Bolton Congratulations! You developed and are using a best-in-class Innovation Process. You start by talking to consumers, studying mega-trends, and scanning the globe for emerging technologies and disruptive offerings. Once you f...…

Five Steps to Digital Transformation Success

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