Blog

The Reluctant Mentor

– A book by Lew Sauder and Jeff Porter In this fictional account of Stewart  Bicycle Manufacturing, Sauder and Porter explore the…

Syndicated Article

The History of PDSA, PDCA, and Dr. Deming

The History of PDSA, PDCA, and Dr. Deming

PDCA, or “Plan Do Check Act”, is perhaps one of the most well-known concepts in lean and continuous improvement. Not the most understood, but well known about. Anything this ubiquitous and broad is with understanding its historical use and origins. I love diving into histories like this; read economics and The post The History of PDSA, PDCA, and Dr. Deming appeared first on JFlinch.…

One Question That Will Change How You Think About Strategy

The easiest strategic choice is to just keep doing what you’re doing. Stay the course. And sometimes that’s also the right choice, but when it is the wrong choice, it often sneaks up on you. By the time a current or future competitor makes you irrelevant, it is likely too The post One Question That Will Change How You Think About Strategy appeared first on JFlinch.…

+Books

The Reluctant Mentor

The Reluctant Mentor

– A book by Lew Sauder and Jeff Porter In this fictional account of Stewart  Bicycle Manufacturing, Sauder and Porter explore the working relationship between a successful baby boomer…

My Books

  • Strategy
  • Quality
  • Continuous Improvement
  • Project Management
  • Customer Experience

Shark Tanks are the Pumpkin Spice of Innovation

Lobsters and the Wisdom of Ignoring Your Customers

Quality Excellence: Going Above and Beyond

Lean 101: An Introduction to Lean Manufacturing

Lean Roundup #162 – November 2022

How (and Why) to Implement Effective Gemba Walks

The Meaning of Hoshin Kanri: What, Why, and How

Lean Tips Edition #196 (#3151 – #3165)

Shark Tanks are the Pumpkin Spice of Innovation

Things I Occasionally Forget

Lobsters and the Wisdom of Ignoring Your Customers

A Superpower That Can Save The Day

Brewing a Better Customer Experience

Are You Giving Your Customers Friction or Function?

The Role of Instagram in Customer Experience

Australia

Tourism and travel support

$48 million for tourism and travel support was announced as part of the Australian Government’s commitment to support tourism sector recovery, upskill workers, support quality tourism products and deliver infrastructure upgrades.…

Leadership

Innovate for Good – Breaking Paradoxes

GUEST POST from Teresa Spangler At the time of my writing this, the world is in the midst of unprecedented triple crises. The COVID-19 pandemic is wreaking havoc on healthcare and on the personal lives of people globally. The economic impacts of this p...…

Shark Tanks are the Pumpkin Spice of Innovation

Lean

The Indispensable Role of Middle Management in Lean

Many organizations that seek to implement the Lean business methodology find that their structure is too rigid and bureaucratic to effectively support or sustain Lean principles. Those that overcome this challenge often start by reimagining th...…

Examples of the 8 Wastes of Lean in Everyday Life

Decision Making

Reversible versus Irreversible Decisions

GUEST POST from Farnham Street We often think that collecting as much information as possible will help us make the best decisions. Sometimes that’s true, but sometimes it hamstrings our progress. Other times it can be flat out dangerous. *** Many of t...…

No Regret Decisions: The First Steps of Leading through Hyper-Change

Management

Things I Occasionally Forget

GUEST POST from Mike Shipulski Clean-sheet designs are fun, right up until they don’t launch. When you feel the urge to do a clean-sheet design, go home early. When you don’t know how to make it better, make it worse and do the opposite. Without trying...…

How Do You Measure Power?

Process

Four Things You Need to Succeed in The Good Place

GUEST POST from Robyn Bolton You have, no doubt, seen the design squiggle. The ubiquitous scribble is all loopy and knotty in the beginning until it finally sorts itself into a straight line by the end. It illustrates the design process – “the journey ...…

Process Keepers Hold the Keys to Change

Reading List