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The Reluctant Mentor

– A book by Lew Sauder and Jeff Porter In this fictional account of Stewart  Bicycle Manufacturing, Sauder and Porter explore the…

Syndicated Article

The History of PDSA, PDCA, and Dr. Deming

The History of PDSA, PDCA, and Dr. Deming

PDCA, or “Plan Do Check Act”, is perhaps one of the most well-known concepts in lean and continuous improvement. Not the most understood, but well known about. Anything this ubiquitous and broad is with understanding its historical use and origins. I love diving into histories like this; read economics and The post The History of PDSA, PDCA, and Dr. Deming appeared first on JFlinch.…

One Question That Will Change How You Think About Strategy

The easiest strategic choice is to just keep doing what you’re doing. Stay the course. And sometimes that’s also the right choice, but when it is the wrong choice, it often sneaks up on you. By the time a current or future competitor makes you irrelevant, it is likely too The post One Question That Will Change How You Think About Strategy appeared first on JFlinch.…

+Books

The Reluctant Mentor

The Reluctant Mentor

– A book by Lew Sauder and Jeff Porter In this fictional account of Stewart  Bicycle Manufacturing, Sauder and Porter explore the working relationship between a successful baby boomer…

My Books

  • Strategy
  • Quality
  • Continuous Improvement
  • Project Management
  • Customer Experience

3 Innovation Types Not What You Think They Are

Moneyball and the Beginning, Middle, and End of Innovation

Quality Costs: A Guide to Managing Them

Quality Excellence: Going Above and Beyond

Reasons Why Every Company Needs Business Process Management

Lean Tips Edition #204 (#3271 – #3285)

3 Innovation Types Not What You Think They Are

Sprint Toward the Innovation Action

Moneyball and the Beginning, Middle, and End of Innovation

‘Innovation’ is Killing Innovation. How Do We Save It?

Breaking Rules to Delight Customers

Customers Have Bad Days Too

Eliminating 100% of Live Customer Service is a Mistake!

Act Like an Owner – Revisited!

Australia

Leadership

Making Employees Happy At Work

GUEST POST from David Burkus As long as people remain the center of organizations, attracting, retaining, and motivating those people—keeping them happy at work—will be one of the most important elements of a leader’s job. Work is central to our lives....…

How to Fail Your Way To Success

Lean

Improving Business Operations to Achieve Excellence

Decision Making

Reversible versus Irreversible Decisions

Management

3 Innovation Types Not What You Think They Are

But They Do Determine Your Success GUEST POST from Robyn Bolton The Official Story When discussing innovation, you must be specific so people know what you expect. This is why so many thought leaders, consultants, and practitioners preach the importanc...…

Moneyball and the Beginning, Middle, and End of Innovation

Process

99.7% of Innovation Processes Miss These 3 Essential Steps

GUEST POST from Robyn Bolton Congratulations! You developed and are using a best-in-class Innovation Process. You start by talking to consumers, studying mega-trends, and scanning the globe for emerging technologies and disruptive offerings. Once you f...…

Five Steps to Digital Transformation Success

Reading List