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The Reluctant Mentor

– A book by Lew Sauder and Jeff Porter In this fictional account of Stewart  Bicycle Manufacturing, Sauder and Porter explore the…

Syndicated Article

The History of PDSA, PDCA, and Dr. Deming

The History of PDSA, PDCA, and Dr. Deming

PDCA, or “Plan Do Check Act”, is perhaps one of the most well-known concepts in lean and continuous improvement. Not the most understood, but well known about. Anything this ubiquitous and broad is with understanding its historical use and origins. I love diving into histories like this; read economics and The post The History of PDSA, PDCA, and Dr. Deming appeared first on JFlinch.…

One Question That Will Change How You Think About Strategy

The easiest strategic choice is to just keep doing what you’re doing. Stay the course. And sometimes that’s also the right choice, but when it is the wrong choice, it often sneaks up on you. By the time a current or future competitor makes you irrelevant, it is likely too The post One Question That Will Change How You Think About Strategy appeared first on JFlinch.…

+Books

The Reluctant Mentor

The Reluctant Mentor

– A book by Lew Sauder and Jeff Porter In this fictional account of Stewart  Bicycle Manufacturing, Sauder and Porter explore the working relationship between a successful baby boomer…

My Books

  • Strategy
  • Quality
  • Continuous Improvement
  • Project Management
  • Customer Experience

Frontier Airlines Ends Human-to-Human Customer Service

Kickstarting Change and Innovation in Uncertain Times

The Five Gifts of Uncertainty

Getting Through Grief Consciously

Quality Excellence: Going Above and Beyond

Lean 101: An Introduction to Lean Manufacturing

Techniques for Combatting Each of the 7 Wastes of Lean

Lean Quote: How You Make Them Feel Is Most Meaningful

Book Review: The Seventh Power

The Five Gifts of Uncertainty

99.7% of Innovation Processes Miss These 3 Essential Steps

What Business Are You In?

3 Steps to a Truly Terrific Innovation Team

Frontier Airlines Ends Human-to-Human Customer Service

Today’s Customer Wants to Go Fast

10 Ways to Rock the Customer Experience In 2023

Australia

Leadership

Creating Great Change, Transformation and Innovation Teams

GUEST POST from Stefan Lindegaard Teams and organizations need to be agile, resilient and able to effectively navigate change and transformation to stay ahead in today’s fast-paced business environment. Thus, the above question is one I often pon...…

Five Challenges All Teams Face

Lean

Techniques for Combatting Each of the 7 Wastes of Lean

One of the core goals of the Lean improvement methodology is the reduction of any material, effort, or expense that does not ultimately add value to the customer. Practitioners have identified seven distinct types of waste and d...…

Lean Continuous Improvement: Increase Productivity in 2023

Decision Making

Reversible versus Irreversible Decisions

GUEST POST from Farnham Street We often think that collecting as much information as possible will help us make the best decisions. Sometimes that’s true, but sometimes it hamstrings our progress. Other times it can be flat out dangerous. *** Many of t...…

No Regret Decisions: The First Steps of Leading through Hyper-Change

Management

The Five Gifts of Uncertainty

GUEST POST from Robyn Bolton “How are you doing?  How are you handling all this?” It seems like 90% of conversations these days start with those two sentences.  We ask out of genuine concern and also out of a need to commiserate, to share o...…

Ten Ways to Make Time for Innovation

Process

99.7% of Innovation Processes Miss These 3 Essential Steps

GUEST POST from Robyn Bolton Congratulations! You developed and are using a best-in-class Innovation Process. You start by talking to consumers, studying mega-trends, and scanning the globe for emerging technologies and disruptive offerings. Once you f...…

Five Steps to Digital Transformation Success

Reading List